NEW YORK (Fortune) -- Ramon Reyes had a problem. He could only get sound from one channel on his iPod video player. At first, he thought his ear-buds were busted. But he replaced them with a pricey new pair made by Sony, and it didn't make any difference.
So on a recent sunny afternoon, Reyes stood outside his office in lower Manhattan, chewing gum, and waiting for a visit from Demetrios Leontaris, better known as the iPod Doctor. Leontaris spends his days cruising Manhattan and tending to the needs of distressed owners of Apple's ubiquitous portable music player.
Leontaris, a heavy-set guy from blue collar Union City, N.J., soon arrived in the black Pontiac Aztek that doubles as his office. He rolled down the window, eyeballed Reyes' iPod, and offered a diagnosis: The headphone input jack was broken. "It's fairly common with this model," the iPod Doctor said reassuringly.
Sitting in the driver's seat of the Aztek, Leontaris opened Reyes' iPod and replaced the damaged part with the swift, graceful movements of a concert pianist. "There you go," he said, returning the refurbished device to its owner.
Reyes put his buds in his ears and gave his iPod a listen. "Excellent," he said, smiling and nodding his head to a beat that only he could hear. The iPod Doctor collected his standard $70 fee for the repair and headed off for another appointment.
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